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Introduction
HydroDragon Hydroponics respects each individuals right to personal privacy. We will collect and use information through our web site only in the ways disclosed in this statement. This statement applies solely to information collected at HydroDragon Hydroponics web site (www.hydrodragon.co.uk).
Part I. Information Collection
HydroDragon Hydroponics collects information through our web site at several points using online html forms.
We collect this information through registration forms, secure online payment forms, clickstream tracking and automatic logging files.
To receive our products and services, customer registration information and payment details are mandatory as these are necessary to process orders made from this website. Other information we request is optional.
We do employ cookies. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and products, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies.
You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
Part II. Information Usage.
The information collected by HydroDragon Hydroponics will be used for internal business processes only. Users who provide information will receive; confirmation by email. Registered users will have the option to receive additional announcements from us about products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications.
We offer links to other web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.
Part III. Access to Information
HydroDragon Hydroponics maintains the accuracy of our information by making sure our system is regularly updated. Users may access their own personal information and contact us about inaccuracies they may find, by utilising customer login within our website or email, fax. Users may delete their information from our database by contacting HydroDragon Hydroponics. Improper use of a customer account may result in the account being suspended.
Part IV. Problem Resolution
If problems arise, users may contact HydroDragon Hydroponics by email, phone or fax. We are committed to resolving disputes within 10 working days.
Part V. Data Storage and Security
At HydroDragon, we take security very seriously, and make shopping online as safe as in any high street retail store.
We only accept orders that are placed using Paypal. This technology prevents you from inadvertently revealing personal information using an un-secure connection. During payment, we ask for your card billing address, as an additional security check.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address, but you need to enter your card details each time you order.
If you have any further questions about privacy or security when using our site, please call our Customer Services team on 0292 0490333 or email someone@hydrodragon.co.uk
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